How your information is collected, used, and protected.

1. Who We Are

The Confident Clinician provides professional development, workshops, educational resources, waitlists, and related communications for therapists and developing clinicians. The Confident Clinician is created by Tiffany McGilloway, LPC.

In this policy, "The Confident Clinician," "we," "us," and "our" refer to this website, brand, intensives, workshops, resources, forms, email communications, and related services. "You" refers to any visitor, subscriber, purchaser, participant, or person who interacts with the website or offerings.

2. Information We Collect

We may collect information that you provide directly and information that is collected automatically when you use the website.

Information you provide may include:

• Name, email address, phone number, and other contact information.
• Information submitted through contact forms, waitlist forms, workshop interest forms, email replies, surveys, applications, or checkout forms.
• Billing details, transaction information, and purchase history if you buy a workshop, intensive, resource, or other offering.
• Professional information you choose to share, such as licensure status, clinical interests, training needs, or questions related to an offering.
• Messages, comments, questions, testimonials, feedback, or other content you voluntarily submit.

Information collected automatically may include:

• IP address, browser type, device type, operating system, time zone, referring pages, pages visited, links clicked, and general website usage data.
• Cookie data, log files, analytics data, and similar tracking information used to understand how the website is being used and to improve the experience.

3. Sensitive Information and Client Information

Please do not submit confidential client information, protected health information, crisis information, or highly sensitive clinical details through website forms, email list forms, workshop forms, or general email unless you have confirmed that sharing it is legally and ethically appropriate.

The Confident Clinician is not a clinical supervision service, therapy service, emergency service, or HIPAA-covered communication platform. Any examples shared in workshops, forms, or emails should be de-identified and shared with care.

4. How We Use Your Information

We may use collected information to:

• Respond to inquiries, questions, requests, and messages.
• Send workshop updates, waitlist information, newsletters, resources, announcements, and related email communications.
• Register you for workshops, intensives, events, downloads, or other offerings.
• Process purchases, payment plans, invoices, refunds, receipts, and access to paid materials.
• Deliver digital products, replays, resources, worksheets, links, or intensive materials.
• Improve the website, offerings, emails, user experience, and marketing.
• Understand website traffic, performance, and visitor behavior.
• Prevent fraud, protect the website, troubleshoot technical issues, and enforce terms and policies.
• Comply with legal, tax, accounting, regulatory, or business obligations.

5. Email Communications

If you join a waitlist, submit a form, download a resource, register for a workshop, or purchase an offering, you may receive emails related to that request or purchase. You may also receive educational or promotional emails if you opted in or if allowed by applicable law.

You can unsubscribe from marketing emails using the unsubscribe link in the email. Transactional, purchase-related, legal, or administrative emails may still be sent when necessary.

6. Cookies, Analytics, and Tracking

This website may use cookies, pixels, tags, log files, analytics tools, and similar technologies to help the site function, remember preferences, understand traffic, improve content, evaluate marketing, and protect against spam or misuse.

You can adjust your browser settings to refuse or delete cookies. Some features may not work properly if cookies are disabled. We do not currently respond to "Do Not Track" signals because there is no consistent industry standard for how to do so.

7. Third-Party Services

We may use third-party service providers to operate the website, collect forms, send emails, host content, process payments, schedule calls, deliver downloads, analyze website traffic, prevent spam, or provide other business support.

These providers may include, depending on the tools in use:

• Website hosting and deployment platforms.
• Email marketing and email delivery platforms.
• Form submission tools.
• Payment processors and checkout tools.
• Scheduling platforms.
• Video hosting, course hosting, or file delivery tools.
• Analytics, security, spam prevention, and fraud prevention tools.

Third-party providers are allowed to use your information only as needed to provide their services to us, comply with law, or follow their own privacy policies. We are not responsible for the privacy practices of third-party websites or platforms.

8. Payments and Financial Information

If you purchase an offering, payment information is processed by third-party payment processors. We do not intentionally store full credit card numbers on our website. Payment processors may collect billing information, payment details, transaction records, fraud prevention data, and related information according to their own privacy policies.

We may retain records of purchases, invoices, payment status, refunds, and account access for business, tax, accounting, legal, and customer support purposes.

9. How We Share Information

We do not sell your personal information. We may share information when needed to operate the website and offerings, protect rights and safety, comply with legal obligations, or work with service providers.

Information may be shared with:

• Service providers who help with hosting, forms, email, payment processing, scheduling, analytics, security, customer support, or delivery of materials.
• Professional advisors such as accountants, attorneys, consultants, or technical support providers.
• Government agencies, courts, regulators, or other parties if required by law, subpoena, legal process, or to protect rights, safety, property, or security.
• A successor organization if there is a business transfer, reorganization, merger, sale, or similar event.

10. Data Storage, Security, and Retention

We use reasonable administrative, technical, and organizational safeguards to protect personal information. However, no website, platform, email system, or internet transmission is completely secure. You submit information at your own risk.

We keep information as long as reasonably necessary for the purposes described in this policy, including providing services, maintaining business records, complying with legal and tax obligations, resolving disputes, enforcing agreements, and improving the website and offerings.

We may delete or de-identify information when it is no longer needed, unless retention is required or allowed by law.

11. Your Privacy Choices and Rights

Depending on where you live, you may have rights to access, correct, update, delete, restrict, object to, or request a copy of certain personal information. You may also have the right to withdraw consent or opt out of certain uses.

To make a request, contact admin@theconfidentclinician.me. We may need to verify your identity before responding. Some information may be retained when required for legal, tax, accounting, security, dispute resolution, or legitimate business purposes.

12. California, Colorado, Virginia, and Other State Privacy Rights

Some U.S. states provide additional privacy rights. Depending on your state and whether a law applies to this business, you may have rights related to knowing what personal information is collected, correcting information, deleting information, obtaining a copy of information, or opting out of certain processing.

We do not intentionally sell personal information. If our practices change in a way that requires additional notices or opt-out choices, this policy will be updated.

13. International Visitors

This website is operated from the United States. If you access the website from outside the United States, you understand that your information may be transferred to, stored in, or processed in the United States or other locations where our service providers operate.

If you are located in the European Economic Area, United Kingdom, Switzerland, or another region with specific data protection laws, you may have additional rights under applicable law. Contact us if you would like to exercise those rights.

14. Children's Privacy

This website and its offerings are intended for adults and mental health professionals. They are not directed to children under 18, and we do not knowingly collect personal information from children under 18. If you believe a child has submitted personal information, please contact us so we can review and delete it if appropriate.

15. Testimonials, Comments, and Submitted Content

If you submit a testimonial, review, comment, feedback, or other content, you understand that it may be used for business, educational, or marketing purposes unless you request otherwise or a separate agreement says differently. We may edit for clarity, length, grammar, or privacy.

We will not knowingly publish identifying client information. Please do not submit client-identifying details in testimonials or public comments.

16. Third-Party Links

This website may link to third-party websites, platforms, resources, social media pages, payment pages, scheduling pages, or other services. This Privacy Policy applies only to The Confident Clinician website and related services. Please review third-party privacy policies before submitting information to them.

17. Changes to This Policy

We may update this Privacy Policy from time to time to reflect changes in business practices, technology, law, or the website. Updates are effective when posted on this page unless otherwise stated. The "Last updated" date will show the most recent revision date.

18. Contact

If you have questions about this Privacy Policy, want to exercise a privacy right, or want to make a privacy-related request, contact us at admin@theconfidentclinician.me.